Privacy Policy & Terms and Conditions

Last Updated Effective: August 19, 2025

This Privacy Policy explains how Rogue Hearing handles your personal information, including information collected through our website (roguehearing.com), SMS marketing via our OMS system, and other interactions with our services. Information protected by HIPAA is governed by our practice’s HIPAA Notice of Privacy Practices, available upon request. This policy covers non-HIPAA-protected information and applies to all users, including California and Canadian residents. By using our website or services, you agree to the terms of this Privacy Policy.

We collect personal information you provide when you interact with our website, services, or SMS marketing program, including when you:

  • Request information about our practice.
  • Participate in surveys, sweepstakes, or promotions (online, via SMS, or on social media platforms).
  • Subscribe to newsletters, promotional emails, or SMS marketing messages.
  • Apply for a job, submit a resume/CV, or create a candidate profile.
  • Contact us with questions or comments, including via SMS, email and form submission.
  • Opt-in to receive SMS marketing messages through our OMS system.
  • We may also receive information about you from third-party sources, such as family members, with your consent.

Mobile Opt-In Data

  • When you opt-in to receive SMS marketing messages, we collect your phone number and any related preferences. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
  • IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data.
  • Information about your interactions with our website, emails, or SMS messages, such as browsing history or links clicked.
    We use cookies, pixels, tags, and web beacons to collect this data. See the “Cookie Guide” section for details.

We will not share your mobile opt-in data with third parties or affiliates for marketing or promotional purposes. Except as described above, we will not disclose your personal information to third parties for their marketing purposes without your consent.

Collection and Use of Children’s Personal Information

Our website and services are intended for individuals 13 years or older. If we learn that we have collected personal information from a child under 13, we will delete it. Parents or guardians should contact us if they believe we have such information.

Information We Collect

We collect personal information that identifies, relates to, or could be linked to you, including:

  • Identifiers: Name, email, phone number, IP address, etc. (Collected: Yes)
  • California Customer Records: Name, address, financial information, etc. (Collected: Yes)
  • Protected Classifications: Age, gender, etc. (Collected: No)
  • Commercial Information: Purchase history (Collected: Yes)
  • Biometric Information: Health-related data (Collected: Yes)
  • Internet Activity: Browsing history, SMS interactions (Collected: Yes)
  • Inferences: User preferences or behavior profiles (Collected: Yes)

We may automatically collect certain information when you interact with our website, emails, or SMS messages, including:

Disclosing Personal Information

We may share your personal information with:

  • Service providers supporting our practice, such as technical support, delivery services, web-hosting providers, analytics providers, customer-relationship management software providers, and SMS marketing platform providers (e.g., our OMS system).
  • Courts, governmental authorities, or law enforcement agencies when required to comply with legal obligations or to address fraud, security, or safety issues.
  • Affiliated entities or in connection with the sale, assignment, or transfer of our practice.

Highly Sensitive Information

We collect Highly Sensitive Information (e.g., credit card details, health data) only for providing services, processing transactions, or conducting background checks (e.g., for employment). We do not sell or share Highly Sensitive Information with third parties for marketing purposes. Retention is limited to what is reasonably necessary under CPRA, and you may request deletion as described below.

Exclusions include publicly available data, deidentified/aggregated data, and HIPAA-protected information.

How We Use Personal Information

We use the information we collect to operate our SMS marketing program, and to respond to your requests. Specifically, we may use your information to:

  • Send communications, including SMS marketing messages, newsletters, or responses to your inquiries.
  • Administer contests, promotions, surveys, or other features.
  • Customize, analyze, and improve our website, services, and advertisements.
  • Authenticate users and ensure the security of our website, services, and SMS communications.
  • Prevent fraud or other prohibited activities.
  • Comply with legal and regulatory obligations.
  • Protect our rights, the rights of third parties, or individuals’ safety.
  • Facilitate transactions, such as processing orders or scheduling appointments.
  • Otherwise, as disclosed at the point of collection.

Keeping Your Information Secure

  • How We Secure Your Personal Information
    • We take precautions to protect your information both online and offline. Sensitive information, such as credit card data or SMS opt-in data, is encrypted during transmission (look for “https” or a lock icon in your browser). Offline, only authorized personnel with a specific need (e.g., billing or customer service) access personal information. Our computers and servers are maintained in a secure environment.
  • Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
  • Your other personal information will not be shared with third parties/affiliates for marketing/promotional purposes.
  • Information You Voluntarily Provide

Contact Methods Used

  • Rogue Hearing may call you for:
    • Customer care messages
    • Product delivery notifications
    • Account notifications
    • Scheduling and recsheduling
    • Consoltation
  • Frequency of correspondence
    • Call frequency varies
  • Customer Care Contact Information:
    • For assistance call our team at 541-507-6843

Emails Terms and Conditions

  • Rogue Hearing may email you for:
    • Customer care messages
    • Product delivery notifications
    • Account notifications
    • Scheduling and recsheduling
    • Consoltation
  • Frequency of correspondence
    • Email frequency varies
  • Customer Care Contact Information:

Use of Personal Information

We use personal information to:

  • Fulfill your requests (e.g., respond to inquiries, send SMS messages).
  • Personalize and improve our website and services.
  • Process transactions and prevent fraud.
  • Comply with legal obligations.
  • Support business operations, including analytics and security.
  • SEE TERMS AND CONDITIONS PAGE

Your Access to and Control Over Information

You have choices regarding the collection, use, and sharing of your personal information. You may:

  • Request to see what data we have about you.
  • Request to update or correct your data.
  • Request deletion of your data, subject to legal exceptions.
  • Opt-out of receiving SMS marketing messages, emails, or other communications.
  • Express concerns about how we use your data.

Sharing Personal Information

In the past 12 months, we have disclosed personal information for business purposes to service providers like MedPB and our OMS system provider. Disclosures are made under contracts requiring confidentiality and limiting use to the specified purpose.

We will not sell, share, or rent your mobile opt-in data to any third parties for marketing or promotional purposes. We will not sell, share, or rent your email opt-in data to any third parties for marketing or promotional purposes.

Your CCPA Rights

  • Right to Know: Request details about the personal information we collect, use, or share.
  • Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal obligations).
  • Right to Opt-Out of Sales: We do not sell personal information, but you may opt-out of cookie-based “sales” by contacting us or adjusting browser settings.
  • Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these rights, contact us or via mail (see “Contact Information”). You may submit a “right to know” request twice per 12-month period. We will verify your identity and respond within 45 days (or 90 days if extended). Authorized agents may act on your behalf with written permission.

Contact Information

For questions, concerns, or to exercise your rights, contact us at:

  • Phone: 541-507-6843
  • Mail: Rogue Hearing, 205 N Phoenix Rd Suite 430 Phoenix, OR 97535
  • Email: roguehearing@yahoo.com

To exercise these rights, contact us using the information in the “Contact Information” section below. To opt-out of SMS marketing, reply “STOP” to any message or follow the unsubscribe instructions in our communications. For email unsubscribe instructions, see the bottom of each email.

Links to Other Websites

Our website or SMS messages may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review the privacy policies of any linked sites before providing personal information.

Cookie Guide

We use cookies and similar technologies (e.g., pixels, tags, web beacons) to enhance your experience. These include:

  • Session cookies: Temporary cookies that expire when you close your browser.
  • Persistent cookies: Remain on your device to remember preferences across visits.
  • Web beacons/pixels: Track user behavior, such as page visits or email interactions.

We use these technologies for:

  • Strictly necessary cookies: Enable core website functions, like account management or order placement.
  • Analytical/performance cookies: Track visitor numbers and behavior to improve our website and services.
  • Functionality cookies: Personalize content and remember preferences.
  • Advertising/targeting cookies: Deliver relevant ads based on your interests.

To manage cookies, adjust your browser settings or visit https://www.aboutcookies.org for instructions. Note that disabling cookies may affect website functionality.

Third-Party Ad Serving & Audience Measurement

We may use third-party advertisers to serve ads based on your website visits. These services comply with the Ad Choices Self-Regulatory Program for Online Behavioral Advertising. To opt-out of personalized ads, visit https://www.aboutads.info/choices. Opting out may not eliminate ads but will make them less tailored. Mobile app opt-outs may differ due to platform variations.

Do-Not-Track

Our website does not currently respond to Do-Not-Track (DNT) signals, as there is no standardized interpretation of DNT.

Social Media & Features

Our website and SMS messages may include social media features (e.g., Facebook “Like” or Twitter “Follow” buttons). These features may collect your IP address or set cookies. They are governed by the privacy policies of the respective providers.

Users Outside the United States

Rogue Hearing operates in the United States, and our services are directed to U.S. residents. If you use our website or services from outside the U.S., you consent to the collection, storage, and processing of your information in the U.S. under U.S. laws. Non-U.S. users may request access, correction, restriction, or deletion of their data by contacting us.

Terms Applicable to California Residents

This section supplements the Privacy Policy for California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), collectively “CCPA.”

Other California Privacy Rights

Under California’s “Shine the Light” law, you may request information about disclosures to third parties for their marketing purposes. Contact us to make such a request.

Terms Applicable to Canadian Residents

Under Canadian privacy laws, you have the right to:

  • Know the existence, use, and disclosure of your personal information.
  • Access your personal information and challenge its accuracy.
  • Request corrections to your data.

We may disclose your information in response to legal requests (e.g., search warrants) or to investigate fraud or legal claims. To exercise these rights, contact us as described below.

Changes to Our Privacy Policy

We may update this Privacy Policy at our discretion. Changes will be posted on our website with an updated effective date. Your continued use of our website or services constitutes acceptance of these changes.

To opt-out of SMS marketing, reply “STOP” to any message. For email opt-outs, follow the unsubscribe instructions in each email.